Privacy Policy & Terms of Service
Effective Date: August 3, 2025
Last Updated: August 3, 2025
Welcome to Northern Lights Wellness Coaching. Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website or work with me.
1. Who I am
Northern Lights Wellness Coaching is operated by Soren Stone. I provide wellness coaching, consultation, and educational services to individuals and organizations. My website address is: www.northernlightscoaching.eu.
2. What Information I Collect
I collect information you choose to share with me, such as:
Contact information: your name, email address, and phone number when you fill out a contact form, schedule a session, or subscribe to a newsletter.
Session details: if you work with me, I may keep limited notes on goals, intentions, and progress. If this is not okay with you, please let me know and I will refrain from doing so.
Technical data: anonymized data like your browser type, device, IP address, and pages visited (via cookies or analytics tools).
3. How I Use Your Information
I use the information you provide to:
Respond to inquiries and schedule appointments
Provide coaching or consultation services
Improve the services and website experience
Send occasional updates or newsletters (only with your consent)
4. How I Protect Your Information
I use secure systems to store your information and do not share your personal data with third parties unless legally required or with your consent. All digital records are password-protected and encrypted where possible.
5. Your Rights
If you're located in the EU or another region with similar data protection laws, you have rights to:
Access the personal data I have about you
Request corrections or updates
Ask for deletion of your data
Withdraw consent for marketing or communications
To exercise these rights, contact: sorenwstone@gmail.com
6. Cookies & Analytics
Our website may use cookies (small data files stored on your device) to improve functionality and track usage. You can manage your cookie preferences through your browser settings.
7. Third-Party Services
I may use third-party tools like Google Analytics, Calendly, WhatsApp or newsletter platforms. These tools may collect data according to their own privacy policies.
8. Changes to This Policy
I may update this policy from time to time. The latest version will always be posted on this page.
Terms of Service
Last updated: August 3, 2025
Welcome! I’m so glad you’re here. By using this website or engaging in services with me—Northern Lights Wellness Coaching—you’re agreeing to the following terms:
1. This is not therapy
Although I have a background as a licensed mental health counselor, my coaching is non-clinical. I don’t offer diagnoses, assessments, or treatment for mental health conditions, and I do not work with people who are in crisis. If that’s what you need, I’m happy to refer you to someone who can help.
2. Coaching is collaborative
My approach is grounded in trust and agency. I do not make decisions for you, nor do I guarantee specific outcomes. You’re in the driver’s seat—I’m here to support your journey, not lead it for you.
3. Booking & cancellation
I value your time and mine, and I’ve set aside dedicated space to support your growth and wellbeing. If you need to cancel or reschedule a session, please do so at least 24 hours in advance.
For single sessions, professional consultations, or organizational bookings, cancellations made with less than 24 hours’ notice—or sessions missed without notice—will be invoiced at the full session fee.
For package clients, a late cancellation or no-show will result in that session being deducted from your remaining package balance.
I understand that life is unpredictable, and I may offer one excused late cancel or no-show in the event of a true emergency or extenuating circumstance—but this is the exception, not the norm. These policies help keep my practice sustainable, respectful, and dependable for all involved.
Thank you for understanding and for being in integrity with our time together.
4. Respectful space
I aim to create a welcoming, inclusive space for everyone. I reserve the right to decline or end a working relationship if respect, safety, or integrity are compromised.
5. Payment
Payment is due at the time of booking unless otherwise arranged, and I will invoice you from my other business “Reclaiming Belonging”. Charges will show up on your credit card statement as “Reclaiming Belonging”. Sliding scale is available for those with limited access to financial resources—please inquire.
6. Feedback & Complaints
I care deeply about the quality of our work together and want this to be a space where you feel safe, seen, and supported. If something isn’t working for you—whether it’s about our dynamic, a particular session, or anything else—I encourage you to bring it to me directly. I welcome feedback with openness and humility, and I will listen with care and curiosity to understand what happened and how you’re feeling.
If I’ve made a mistake, I will take responsibility and do my best to repair and make it right.
7. Refunds
If, for any reason, you choose to discontinue working together and you have unused sessions remaining in a package, I will gladly refund the balance. Your well-being and satisfaction matter to me, and I want you to feel empowered, respected, and supported throughout our work.
8. Contact
Questions or concerns? Reach out to:
sorenwstone@gmail.com
www.northernlightscoaching.eu